News & Events


METPEX Conference

Improving passengers’ experience in public transport

Thursday 10 September 2015, 09.30-16.30

European Economic and Social Committee, Rue Van Maerlant 2, 1040, Brussels, Belgium

Organised jointly by the METPEX project and the European Economic and Social Committee


A holistic understanding of passenger experience is critical to develop and support transport accessibility. Whilst previous research has focused on different aspects of passenger experience, the diversity of tools developed limits their usefulness, effectiveness and transferability. Taking a holistic approach to the study of the passenger experience will provide a bridge between transport, sustainability, design, accessibility and land use; acknowledging the central importance of mobility to quality of life. The METPEX project developed an inclusive passenger experience measurement tool for European transport providers, passenger groups and municipalities validated through its use across eight sites of varying transport complexity. Its development was informed by the consortium’s understanding that data collection methods themselves have to be inclusive. The data collected enabled the creation and dissemination of service quality and accessibility benchmark indicators. Through its deployment the METPEX tool has far reaching impact in terms of providing more grounded intelligence to inform transport design, accessibility, land use and sustainability, and ultimately improve mobility and quality of life for EU citizens.

The METPEX Conference will provide briefing on latest research results and practical experiences regarding the passenger’s perspective in public transport and will give an opportunity to public transport sector representatives and to other stakeholders to discuss the key challenges related to public transport service and to contribute in this area for a sustainable, human-centred public transport.

METPEX Conference aims at:  a. Throwing light on the passengers’ perspective in public transport: what are the real needs? b. Planning and rollout of accessible and human-centred public transport services in Europe. c. Offering accessible public transport service in practice – benefits, obstacles and solutions